Terms & Conditions
We Respect Your Privacy!
Any and/or all the information collected on www.haribhau.com is strictly kept confidential and is not sold, reused, rented, disclosed, or lent to any third party. All the information about you is kept with utmost care and is not used in ways that you have not consented to.
When you shop on www.haribhau.com we collect personal information about you like your name, date of birth, email, postal address, pin-code (zip code), telephone numbers etc. which can be used for additional verification by us OR the Internet Payment Gateway/VISA/MASTER.
www.haribhau.com is owned and operated by Haribhau Vishwanath Musical Industries, Mumbai herein after referred as HVMI.
Any person using the website is responsible for maintaining the confidentiality of his/her account and password and for restricting access to his/her computer and he/she agrees to accept responsibility for all activities that occur using his/her account and/or password. HVMI reserve the right to refuse service, terminate account, remove or edit content, or cancel orders at their sole discretion.
By ordering merchandise from www.haribhau.com, you agree to be bound by and accept the agreement. HVMI reserve the right to accept, refuse or reject any order. Any Order is not binding upon HVMI until we accept it. HVMI conveys its acceptance of the order by an acknowledgment email. HVMI reserves the right to cancel or make part shipment of the order as per its convenience and necessity.
PRICES, INVOICE & PAYMENT
Prices mentioned on the website are Ex-Showroom Mumbai and are including the VAT applicable on them. Prices are subject to change without any prior intimation and are displayed on the website. Shipping costs are additional and are mentioned in the order separately.
All the necessary documentation like Invoice, Packing List etc. will accompany the ordered merchandise.
In the case of payment by Credit Card the payment will be authorised at the time the order is placed but the actual transfer happens only when we capture the payment before the order is actually despatched by us.
SHIPPING & DELIVERY
All orders will be despatched within 4-5 working days and will be delivered at the given address within 6 working days after we hand it over to the courier/shipping co. Freight is automatically calculated based on the items in the shopping cart and the country of delivery.
Shipping is done at the risk of the customer. The Risk of Loss OR Damage gets transferred to the customer as soon as we hand over the package to the carrier/courier/shipping agent. HVMI reserves the right to choose an appropriate mode of shipping the merchandise to the delivery address provided in the order. Appropriate packing is done considering the fragile nature of the instrument and to ensure safety in transit.
The customer is required to check goods for damages immediately upon receipt of the package. Visible damage if any on the outside of the package has to be brought to the notice of the delivery person and should be documented in writing in his presence. If any hidden damages are discovered later, it should be informed to HVMI immediately followed by a written complaint to the courier/shipping co.
TAXES & CUSTOMS DUTY
Taxes/Customs Duty if any at the destination have to be paid by the customer. Normally the courier/shipping co will inform the customer in case the shipment is held at the Customs for any reason and in case the customer is required to be present personally to clear the shipment.
DAMAGE IN TRANSIT
We take all necessary care in packing the instrument to ensure that it reaches safe to the customer. Most importantly we also Insure every shipment. In case of an unfortunate event of the instrument getting damaged in transit and is rendered “unusable”(due to major damage) the customer can claim insurance. For this first he/she has to inform us immediately. We will guide the customer regarding the procedure to claim damages from the insurance company. In case of minor damages which can be repaired without much trouble, we will supply the necessary replacement parts and shall email detailed step by step instructions with illustrated pictures to repair the damage. Any musical instrument making involves a lot of pains taking efforts of skilled team of craftsmen which is currently in short supply all around the world. We respect their efforts and hence request our customers to co-operate.
Each and every instrument is thoroughly checked for any defect before we pack it for despatch. We do not wish to supply any faulty instrument intentionally to our customers. In case of an unfortunate event of you receiving any faulty instrument we will either send you a replacement or if the fault is minor and repairable we will send you step by step instructions to correct the instrument. But before we send a replacement we have to establish the fact that the instrument is faulty and hence not usable. For this we categorise instruments in two different categories 1.Acoustic and 2.Electronic. In case of Acoustic Instruments there can issues like minor tuning difference which may classify the instrument as faulty but this problem can be rectified with our joint efforts. In case of Electronic Instruments the instruments are covered by Limited Warranty by the maker of that instrument. In that case the instrument needs to be sent back to us by the customer at his expense. On receipt of the faulty instrument, we shall replace it at no extra cost to the customer.
In case of an unlikely event of Damage in Transit or Receipt of Faulty Instrument HVMI doesn’t refund payment. In case of major damage in transit the payments will be made by the insurance company and in case of a Faulty Instrument a replacement will be sent.
Only in case of an unlikely event of any particular instrument is not in stock or is not likely to make available immediately we shall inform the customer of the approximate period in which the instrument can be made available. If the customer is not willing to wait any further and wishes to cancel the order in that case only HVMI shall refund the payment to the customer else if the customer agrees to the wait till the instrument is made available then HVMI shall retain the payment and deliver the instrument on availability.
All the instruments come with the limited warranty by its manufacturer for a period of 12 months valid in INDIA only. No instrument is sold with International Warranty.
SECURITY OF INFORMATION
HVMI is committed to protecting the information we collect about you. We have proper procedures in place to maintain accuracy of data, avoid inappropriate use of information and to prevent unauthorised access to and disclosure of sensitive information you provide us.
External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.