Shipping & Delivery
All orders will be despatched within 4-5 working days and will be delivered at the given address within 6 working days after we hand it over to the courier/shipping co. Freight is automatically calculated based on the items in the shopping cart and the country of delivery.
Shipping is done at the risk of the customer. The Risk of Loss OR Damage gets transferred to the customer as soon as we hand over the package to the carrier/courier/shipping agent. HVMI reserves the right to choose an appropriate mode of shipping the merchandise to the delivery address provided in the order. Appropriate packing is done considering the fragile nature of the instrument and to ensure safety in transit.
The customer is required to check goods for damages immediately upon receipt of the package. Visible damage if any on the outside of the package has to be brought to the notice of the delivery person and should be documented in writing in his presence. If any hidden damages are discovered later, it should be informed to HVMI immediately followed by a written complaint to the courier/shipping co.